Current Residents
Policies

Pet Policy

  • Cats, dogs, and service animals are welcome at all Indio Management communities. For non-service animals, there are weight limits, breed restrictions, and a maximum of two (2) pets permitted. A $250 non-refundable pet fee is required, and a pet agreement must be executed by both the tenant(s) and landlord. A second pet may require an additional fee. Service animals must be verified with signed documentation by a health care provider. All animals require proof of up-to-date vaccinations.
  • Breed Restrictions: Akitas, Bull Mastiffs, Boxers, Chow Chows, Dalmatians, Doberman Pinschers, German Shepherds, Great Danes, Huskies, Malamutes, Pit Bulls (also known as Staffordshire Terriers or Bull Terriers), Presa Canarios, Saint Bernards, and Rottweilers.

Locator / Agent / Realtor Policy

  • Indio Management welcomes partnering with realtors, agents, and locators in helping prospects find terrific apartments.
  • POLICY:
    • Indio Management will pay a commission equal to 25% of the monthly rent rate only unless specified otherwise on MLS, or an MLS syndicate. This is non-negotiable.
    • The locator must be present at the time of the initial tour to be eligible for commissions. This is non-negotiable.
    • Applicant(s) must select “locator” from the “Referred By” drop-down list on the application section of the website and include the locator’s name in the “Additional Information” text field in order for a commission to be paid. This is non-negotiable.
    • Any promoted move-in special including, but not limited to, rent concessions and waived fees are not applicable when a locator, leasing agent, or realtor are employed at any point in the leasing process. This is non-negotiable.
    • Commission payment is typically issued (net-30) after tenant has successfully leased and taken possession of the apartment. This is non-negotiable.

Apartment Hold / Change / Rush Policy

  • APARTMENT HOLD TIMES:
    • Indio Management may hold an apartment for up to thirty (30) days after an application has been approved, the security deposit has been paid, and the lease agreement is signed. However, the apartment will remain listed and available for lease until the applicant(s) pays the full security deposit amount and signs the lease. Until paid and signed, an applicant(s) is at risk of losing the opportunity to lease, and risks forfeit of the application fee and security deposit.
      • EXAMPLE: Applicant A and B are not roommates, and both apply for Apartment Z on Monday. Later that day, both applications are approved, and each applicant is notified. As of Wednesday morning, neither applicant has paid the security deposit of $300. Wednesday afternoon, Applicant C applies for the same unit, Apartment Z. Applicant C pays the $300 security deposit and electronically signs the lease shortly after being informed that the application was approved. In this scenario, Applicant C has the opportunity to lease Apartment Z, and the other applicants forfeit their application fees.
        • Note, Applicants A and B do not forfeit their application fees if they elect to pay deposits and lease alternative apartments managed by Indio.
    • There are occasions in which Indio Management may hold an apartment beyond thirty (30) days from the date an apartment is deemed move-in ready with a paid security deposit and signed lease agreement.
      • EXAMPLE: Prospect A is very interested in leasing Apartment Z. However, Apartment Z is undergoing a full-scale renovation, and it will not be ready for six (6) to eight (8) weeks. Prospect A is fortunate in that she can move out of her parents home at any time. In this scenario, Prospect A may have the opportunity to lease Apartment Z, and have it held beyond the typical thirty (30) day period. This all occurs only if Prospect A submits an application that is approved, pays the security deposit and signs the lease agreement before any other approved applicant submits all required deliverables.
  • APARTMENT CHANGES:
    • An approved applicant may be allowed to change or switch his/her apartment prior to move-in. Approval of the applicant’s request depends on many factors and may not be possible.
    • If Indio Management is able to accommodate the request, a $200 “change fee” will be applied to the applicant’s ledger. This fee must be paid electronically (via indiomgmt.com) prior to move-in.
  • RUSH-MOVES:
    • Indio Management requires at least seven (7) days to fully process applicants and ensure the readiness of any apartment. On occasion, we may be able to shorten readiness time and accommodate a rush-move request.
    • If Indio Management is able to accommodate the request, a $200 “rush-move fee” will be applied to the applicant’s ledger. This fee must be paid electronically (via indiomgmt.com) prior to move-in.

Security Deposit Policy

  • SECURITY DEPOSITS:
    • Upon approval of an application, applicants are advised to get answers to all their questions, and then pay the non-refundable security deposit in a timely manner. When the non-refundable security deposit is paid and the lease agreement is signed, the apartment will be taken off the market, and Indio will no longer accept applications for that apartment. If the applicant fails to pay the non-refundable security deposit and sign the lease, the apartment will remain on the market and may be leased to another party.
      • Deposits will not be returned for cancellations–they will be retained as liquidated damages.
      • Before paying a deposit, please ask lots of questions!
        • We strive to offer as much quality and pertinent information as possible whether it’s online, in-person, or over the phone. With that, however, we cannot answer questions that are not asked.
        • EXAMPLE: Leasing Agent A and Prospect B tour Apartment Z. They spend (45) minutes at the property and exchange lots of information. Prospect B ultimately decides to submit an application for the apartment. The application is approved and the security deposit is paid. The next day, Prospect B is reviewing the lease agreement and notices two (2) items of high concern. The lease states that reptiles are not permitted as pets, and that satellite dishes are not allowed to be installed on the roof of the building. She becomes terribly upset and wants to blame Leasing Agent A for withholding information. Unfortunately for both parties, Agent A never thought to ask Prospect B if she had a pet anaconda. And, while Agent A did state that Spectrum and ATT are providers of cable and internet services, she never thought to ask Prospect B if she was in a contractual agreement with a satellite dish provider–in this case, ATT. As a result, miscommunication occurs, and both parties are disappointed that the lease was not agreed upon.
        • Be advised that, depending on the property, some internet/ cable/satellite service providers may not be available.

Renter's Insurance Policy

  • Landlord nor owner/manager maintain insurance to cover the personal property of Tenant(s) or personal injury to Tenant(s), their guests, or occupants. Tenant is required to obtain (and provide proof of) rental insurance prior to move in, and maintain in throughout tenancy on the property. Indio Management requires minimal coverage of $100,000 liability and the legal identity of the property must be named as an interested party/certificate holder to the policy.

Resident Transfer Policy

  • Indio Management may allow tenants to transfer from one apartment/property to another. Please refer to the contingencies below.
    • Resident must complete at least six (6) months of the current lease contract or currently be month-to-month.
    • Resident will have to give a written (30)-day notice prior to transfer.
    • A new application for all parties over the age of eighteen (18) years old must be submitted along with current proof of income. Resident(s) must re-qualify according to Indio Management’s Application Guidelines and Rental Criteria. Transfer eligibility includes verifying rental history with the current property manager.
    • Deposit must be paid to new property and current deposit will be refundable at move out less any costs related to damages or final billing.
    • If the lease contract has not expired, a $500 transfer fee is required. The fee is payable to the property in which the tenant(s) currently resides.
    • An Indio property manager must walk tenant(s) current apartment for damages before approving a transfer to another property. If tenant(s) has not maintained the apartment, or if the apartment is in poor condition, the requested transfer will be denied.
    • Tenant(s) will not be eligible to receive any move-in special, discount, or concession if transfer request is approved.
      • Tenant(s) must repay the value of any applied move-in special, discount, or concession if lease contract has not expired at the time of transfer.