Future Tenants

Tour Policy

Thank you for your interest in touring! We understand that choosing an apartment is a big decision, and we strive to make every experience as easy and positive as possible! We want to ensure that our tours are fully dedicated to you so we can provide you with a complete familiarity with and understanding of the property you’re interested in. Our guidelines below are set in place to ensure that happens:

  • We offer tours from Monday-Friday from 8 am-6 pm and on Saturday from 10 am-3 pm.
  • Tours are by appointment only and are scheduled every hour on the hour.
  • Time permitting, we allow up to three property tours per appointment, and we offer one appointment per week per prospective resident in order to accommodate others.

If you have any questions or are interested in setting up a tour, you can reach us at 214-979-RENT!

Curious how the move-in specials work?

Rental Criteria

Indio Management is committed to comply with all federal, state, and local fair housing laws. It is our policy to comply with all laws that prohibit discrimination, including those that forbid discrimination based on race, color, religion, national origin, sex, familiar status, or disability, and any other local laws protecting specific classes.

In order to assist you with your decision on your new home, we are providing here a list of guidelines that we use to qualify residents for residency in our communities. Nothing contained in these requirements constitutes representation by Indio Management that all residents and occupants currently residing in our communities have met or currently meet these guidelines.

In order to apply, you must provide a valid, government-issued photo ID at the time of application processing for each Applicant aged eighteen (18) and older.


Studio and One Bedroom: Two (2), plus an occupant eighteen (18) months or younger
Two Bedroom: Four (4), plus an occupant eighteen (18) months or younger
Three Bedroom: Six (6), plus an occupant eighteen (18) months or younger


Our credit reporting agency evaluates credit against indicators of future rent payment performance. Income plus verified credit history will be considered in determining rental eligibility and security deposit levels.

Pre-existing delinquent accounts which have been sent to collections, excluding student loan and medical debt, and which exceed a combined amount specified by Indio Management, may result in an additional deposit amount being required.

No credit, or a lack of credit, may also result in an additional deposit amount being required.


A criminal background check will be conducted for each Applicant aged eighteen (18) and older. The application will be denied for any of the following reported criminal related reasons:

Felony convictions

  • Sex Offender Registration (9608 & 9601)
  • Threat/Terrorizing Related Offenses
  • Murder, Homicide, Manslaughter Related Offenses
  • Sexually Oriented Offenses
  • Abuse/Assault and Battery Related Offenses
  • Manufacturing or Narcotics Related Offenses
  • Abduction/Kidnapping Offenses
  • Arson Related Offenses
  • Theft, Robbery, B & E Related Offenses (within the past 7 years)
  • Firearms, Weapons, Explosives Related Offenses (within the past 7 years)
  • Gang Related Offenses (within the past 7 years)
  • Pornography Related Offenses
  • Marijuana, General Drugs, Paraphernalia Related Offenses (within the past 7 years)

Misdemeanor Convictions 

  • Threat/Terrorizing Related Offenses
  • Murder, Homicide, Manslaughter Related Offenses
  • Sexually Oriented Offenses
  • Abuse/Assault and Battery Related Offenses
  • Manufacturing or Narcotics Related Offenses
  • Abduction/Kidnapping Offenses
  • Arson Related Offenses
  • Theft, Robbery, B & E Related Offenses (within the past 3 years)
  • Firearms, Weapons, Explosives Related Offenses (within the past 3 years)
  • Gang Related Offenses (within the past 7 years)
  • Pornography Related Offenses
  • Marijuana, General Drugs, Paraphernalia Related Offenses (within the past 12 months) *

* Conditional

**Registered sex offenders will be automatically denied (resident, applicant, or occupant).

** Any of the above-related charges resulting in “Adjudication Withheld” and/or “Deferred Adjudication,” or an active status on probation or parole resulting from any of the above, must meet the same time frames as it pertains to the charge.


Applicant(s) will not be accepted if there have been more than four (4) delinquent payments within the past twelve (12) months. No unpaid evictions or property debt are permitted. Any previous eviction filings/judgments could result in a conditional approval. Any debt owed to any Indio property will result in denial of application. No bankruptcies, foreclosures or tax liens within the past two (2) years are permitted. Any tax liens need to be paid off and at a zero balance. If an applicant(s) has limited or no rental history or derogatory rental history, an additional deposit may be required.

Guarantors will only be accepted when income requirements are not met. Guarantors will be held responsible for the lease and any other costs incurred on the lease, including damages, should the occupying resident(s) default on the lease. Guarantors must fill out an application, and will be subject to the standard application fees, rental or mortgage verification, and credit and criminal background checks. Guarantors must provide proof of income (see section 5) in an amount equal to no less than five (5) times the monthly market rental rate. A lack of verifiable rental history may require an additional deposit. Guarantor must complete and sign a lease guaranty agreement if approved.


As part of the screening process, your income will be verified. We consider the gross monthly income for all Applicant(s), which must equal no less than two-and-a-half (2.5) to three (3) times the monthly market rental amount.

Prior to approval, Applicant(s) will be asked to produce proof of income by presenting any of the following:

  • Copies of last two (2) consecutive payroll check stubs
  • Previous year’s W-2 or 1099
  • Copies of last two (2) consecutive bank/financial statements
  • Proof of child and/or spousal support payments
  • Proof of Social Security income, disability, or other government income
  • Proof of retirement or trust fund income
  • Current offer letter for income/employment verification
  • Proof of assets that meet the income requirement
  • Student financial aid or grants documentation clearly stating portion designated for housing
    • Students who do not meet income requirements will need a qualified co-signer

If self-employed:

  • Previous year’s personal income tax return and two (2) months of personal bank statements with current business license

Application Guidelines

  • All individuals (18) and older must submit an application. For an application to be approved, it must comply with all guidelines and rental criteria. When processing an application, we verify credit, criminal, rental, and income history to ensure an application fulfills rental criteria.
  • FALSIFICATION OF APPLICATION: Any falsification in application paperwork will result in the automatic rejection of the application. In the event that an applicant falsifies his/her paperwork, Owner has the right to hold all deposits and fees paid to apply towards liquidated damages.
  • Please review pet policies and other applicable guidelines and policies prior to submitting an application. All application fees are non-refundable once the application has been submitted, regardless of circumstance.

Pet Policy

  • Cats, dogs, and service animals are welcome at all Indio Management communities. All animals must be registered by providing a photo of the animal along with proof of up-to-date vaccinations.
  • For non-service animals, most properties have a sixty (60) pound weight limit per pet, as well as breed restrictions. This is left to the owners’ discretion, as different properties are equipped differently. Depending on the policy at the property applied for, Indio may request a meet-and-greet if a dog falls under the category of restricted breeds. It is the applicant’s responsibility to ask and familiarize himself/herself with the pet policy for the property applied for.
  • A maximum of two (2) pets is permitted. A $250 non-refundable pet fee is required for the first pet. An additional pet will require an additional fee of $50. A pet agreement must be executed by both the tenant(s) and landlord.
  • Service animals must be verified with signed documentation by a healthcare provider.
  • Restricted breeds include: Akitas, Bull Mastiffs, Chow Chows, Doberman Pinschers, German Shepherds, Huskies, Pit Bulls (also known as Staffordshire Terriers or Bull Terriers), Presa Canarios, and Rottweilers.

Locator / Agent / Realtor Policy

  • Indio Management welcomes partnering with realtors, agents, and locators in helping prospects find terrific apartments.
    • Indio Management will pay a commission for properties listed on MLS. The commission will be the amount specified on MLS. This is non-negotiable.
    • The locator must be present at the time of the initial tour to be eligible for commissions. This is non-negotiable.
    • Applicant(s) must select “locator” from the “Referred By” drop-down list on the application section of the website and include the locator’s name in the “Additional Information” text field in order for a commission to be paid. This is non-negotiable.
    • Commission payment is typically issued (net-30) after tenant has successfully leased and taken possession of the apartment. Locators must send their information within 2 weeks of the tenant’s application. This is non-negotiable.

Apartment Hold / Change / Rush Policy

    • Indio Management may hold an apartment for up to thirty (30) days after an application has been approved, the security deposit has been paid, and the lease agreement is signed. However, the apartment will remain listed and available for lease until the applicant(s) pays the full security deposit amount and signs the lease. Until paid and signed, an applicant(s) is at risk of losing the opportunity to lease, and risks forfeit of the application fee and security deposit.
      • EXAMPLE: Applicant A and B are not roommates, and both apply for Apartment Z on Monday. Later that day, both applications are approved, and each applicant is notified. As of Wednesday morning, neither applicant has paid the security deposit of $300. Wednesday afternoon, Applicant C applies for the same unit, Apartment Z. Applicant C pays the $300 security deposit and electronically signs the lease shortly after being informed that the application was approved. In this scenario, Applicant C has the opportunity to lease Apartment Z, and the other applicants forfeit their application fees.
        • Note, Applicants A and B do not forfeit their application fees if they elect to pay deposits and lease alternative apartments managed by Indio.
    • There are occasions in which Indio Management may hold an apartment beyond thirty (30) days from the date an apartment is deemed move-in ready with a paid security deposit and signed lease agreement.
      • EXAMPLE: Prospect A is very interested in leasing Apartment Z. However, Apartment Z is undergoing a full-scale renovation, and it will not be ready for six (6) to eight (8) weeks. Prospect A is fortunate in that she can move out of her parents home at any time. In this scenario, Prospect A may have the opportunity to lease Apartment Z, and have it held beyond the typical thirty (30) day period. This all occurs only if Prospect A submits an application that is approved, pays the security deposit and signs the lease agreement before any other approved applicant submits all required deliverables.
    • An approved applicant may be allowed to change or switch his/her apartment prior to move-in. Approval of the applicant’s request depends on many factors and may not be possible.
    • If Indio Management is able to accommodate the request, a $200 “change fee” will be applied to the applicant’s ledger. This fee must be paid electronically (via indiomgmt.com) prior to move-in.
    • Indio Management requires at least seven (7) days to fully process applicants and ensure the readiness of any apartment. On occasion, we may be able to shorten readiness time and accommodate a rush-move request. This depends on many factors and is not guaranteed.
    • If Indio Management is able to accommodate the request, a $200 “rush-move fee” will be applied to the applicant’s ledger. This fee must be paid electronically (via indiomgmt.com) prior to move-in.

Security Deposit Policy

  • Upon approval of an application, applicants are advised to get answers to all their questions, and then pay the non-refundable security deposit in a timely manner. When the non-refundable security deposit is paid and the lease agreement is signed, the apartment will be taken off the market, and Indio will no longer accept applications for that apartment. If the applicant fails to pay the non-refundable security deposit and sign the lease, the apartment will remain on the market and may be leased to another party.
    • Deposits will not be returned for cancellations–they will be retained as liquidated damages.
    • Before paying a deposit, please ask lots of questions!
      • We strive to offer as much quality and pertinent information as possible whether it’s online, in-person, or over the phone. With that, however, we cannot answer questions that are not asked.
      • EXAMPLE: Leasing Agent A and Prospect B tour Apartment Z. They spend (45) minutes at the property and exchange lots of information. Prospect B ultimately decides to submit an application for the apartment. The application is approved and the security deposit is paid. The next day, Prospect B is reviewing the lease agreement and notices two (2) items of high concern. The lease states that reptiles are not permitted as pets, and that satellite dishes are not allowed to be installed on the roof of the building. She becomes terribly upset and wants to blame Leasing Agent A for withholding information. Unfortunately for both parties, Agent A never thought to ask Prospect B if she had a pet anaconda. And, while Agent A did state that Spectrum and ATT are providers of cable and internet services, she never thought to ask Prospect B if she was in a contractual agreement with a satellite dish provider–in this case, ATT. As a result, miscommunication occurs, and both parties are disappointed that the lease was not agreed upon.
      • Be advised that, depending on the property, some internet/cable/satellite service providers may not be available.

Renter's Insurance Policy

  • Landlord nor owner/manager maintain insurance to cover the personal property of Tenant(s) or personal injury to Tenant(s), their guests, or occupants. Tenant is required to obtain (and provide proof of) rental insurance prior to move in, and maintain in throughout tenancy on the property. Indio Management requires minimal coverage of $100,000 liability and the legal identity of the property must be named as an interested party/certificate holder to the policy.
  • Indio is proud to partner with ERenter as our preferred Renter’s Insurance provider. Click here to set up a policy: ERenter Plan.

Resident Transfer Policy

Indio Management may allow tenants to transfer from one apartment/property to another. Please refer to the contingencies below.

  • Resident must complete at least six (6) months of the current lease contract or currently be month-to-month.
  • Resident will have to give a written (30)-day notice prior to transfer.
  • A new application for all parties over the age of eighteen (18) years old must be submitted along with current proof of income. Resident(s) must re-qualify according to Indio Management’s Application Guidelines and Rental Criteria. Transfer eligibility includes verifying rental history with the current property manager.
  • Deposit must be paid to new property and current deposit will be refundable at move out less any costs related to damages or final billing.
  • If the lease contract has not expired, a $500 transfer fee is required. The fee is payable to the property in which the tenant(s) currently resides.
  • An Indio property manager must walk tenant(s) current apartment for damages before approving a transfer to another property. If tenant(s) has not maintained the apartment, or if the apartment is in poor condition, the requested transfer will be denied.
  • Tenant(s) will not be eligible to receive any move-in special, discount, or concession if transfer request is approved.
    • Tenant(s) must repay the value of any applied move-in special, discount, or concession if lease contract has not expired at the time of transfer.

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