Future Residents

Tour Policy

Thank you for your interest in touring! We understand that choosing an apartment is a big decision, and we strive to make every experience as easy and positive as possible! We want to ensure that our tours are fully dedicated to you so we can provide you with a complete familiarity with and understanding of the property you’re interested in. Our guidelines below are set in place to ensure that happens:

  • We offer tours Monday-Friday from 9 am-6 pm and Saturday from 10 am-5 pm.
  • Tours are by appointment only and are scheduled every hour on the hour.
  • Time permitting, we allow up to three property tours per appointment, and we offer one appointment per week per prospective resident in order to accommodate others.

If you have any questions or are interested in setting up a tour, you can reach us at 214-979-RENT!

Curious how the move-in specials work?

Application Guidelines

  • All individuals (18) and older must submit an application. For an application to be approved, it must comply with all guidelines and rental criteria. When processing an application, we verify credit, criminal, rental, and income history to ensure an application fulfills rental criteria. If more than one person has applied for the same apartment, it is Indio’s policy to give the apartment to the applicant who submits their application and all their documents first.
  • FALSIFICATION OF APPLICATION: Any falsification in application paperwork will result in the automatic rejection of the application. In the event that an applicant falsifies his/her paperwork, Owner has the right to hold all deposits and fees paid to apply towards liquidated damages.
  • Please review pet policies and other applicable guidelines and policies prior to submitting an application. All application fees are non-refundable once the application has been submitted, regardless of circumstance.

Pet Policy

  • Cats and dogs are welcome at most Indio Management communities. Please check with a leasing consultant about the community you are interested in.
  • All animals must be registered by providing a photo of the animal along with proof of up-to-date vaccinations.
  • For non-service animals, most communities have a sixty (60) pound weight limit per pet, as well as breed restrictions. This is left to the owners’ discretion, as different communities are equipped differently. Depending on the community’s policy, Indio may request a meet-and-greet if a dog falls under the category of restricted breeds. It is the applicant’s responsibility to ask and familiarize himself/herself with the pet policy for the community applied for.
  • For communities that allow pets, a maximum of two (2) pets is permitted. A $250 non-refundable pet fee is required for the first pet. A second pet will require an additional fee of $100. There is also a $100 pet admin fee, per pet. A pet agreement must be executed by both the tenant(s) and landlord.
  • Service animals must be verified with signed documentation by a healthcare provider.
  • Restricted breeds include but are not limited to: Akitas, Bull Mastiffs, Chow Chows, Doberman Pinschers, German Shepherds, Huskies, Pit Bulls (also known as Staffordshire Terriers or Bull Terriers), Presa Canarios, and Rottweilers.

Locator / Agent / Realtor Policy

  • Indio Management welcomes partnering with realtors, agents, and locators in helping prospects find terrific apartments.
    • Indio Management will pay a commission for properties listed on MLS. The commission will be the amount specified on MLS. This is non-negotiable.
    • The locator must be present at the time of the initial tour to be eligible for commissions. This is non-negotiable.
    • Applicant(s) must select “locator” from the “Referred By” drop-down list on the application section of the website and include the locator’s name in the “Additional Information” text field in order for a commission to be paid. This is non-negotiable.
    • Commission payment is typically issued (net-30) after tenant has successfully leased and taken possession of the apartment. Locators must send their information within 2 weeks of the tenant’s application. This is non-negotiable.

Apartment Hold / Change / Rush Policy

    • Indio Management may hold an apartment for up to thirty (30) days after an application has been approved, the security deposit has been paid, and the lease agreement is signed. However, the apartment will remain listed and available for lease until the applicant(s) pays the full security deposit amount and signs the lease. Until paid and signed, an applicant(s) is at risk of losing the opportunity to lease, and risks forfeit of the application fee and security deposit.
      • EXAMPLE: Applicant A and B are not roommates, and both apply for Apartment Z on Monday. Later that day, both applications are approved, and each applicant is notified. As of Wednesday morning, neither applicant has paid the security deposit of $300. Wednesday afternoon, Applicant C applies for the same unit, Apartment Z. Applicant C pays the $300 security deposit and electronically signs the lease shortly after being informed that the application was approved. In this scenario, Applicant C has the opportunity to lease Apartment Z, and the other applicants forfeit their application fees.
        • Note, Applicants A and B do not forfeit their application fees if they elect to pay deposits and lease alternative apartments managed by Indio.
    • There are occasions in which Indio Management may hold an apartment beyond thirty (30) days from the date an apartment is deemed move-in ready with a paid security deposit and signed lease agreement.
      • EXAMPLE: Prospect A is very interested in leasing Apartment Z. However, Apartment Z is undergoing a full-scale renovation, and it will not be ready for six (6) to eight (8) weeks. Prospect A is fortunate in that she can move out of her parents home at any time. In this scenario, Prospect A may have the opportunity to lease Apartment Z, and have it held beyond the typical thirty (30) day period. This all occurs only if Prospect A submits an application that is approved, pays the security deposit and signs the lease agreement before any other approved applicant submits all required deliverables.
    • An applicant may be allowed to switch their apartment, change their move-in date, or add additional lease holders/occupants to their lease prior to move-in. Approval of the applicant’s request depends on many factors and may not be possible.
    • If Indio Management is able to accommodate the request, a $200 “change fee” will be charged. This fee must be paid by certifiable funds and to the order of Indio Partners prior to move-in.
    • Indio Management requires at least seven (7) days to fully process applicants and ensure the readiness of any apartment. On occasion, we may be able to shorten readiness time and accommodate a rush-move request. This depends on many factors and is not guaranteed.
    • If Indio Management is able to accommodate the request, a $200 “rush-move fee” will be applied to the applicant’s ledger. This fee must be paid by certifiable funds and to the order of Indio Partners prior to move-in.

Security Deposit Policy

  • Upon approval of an application, applicants are advised to get answers to all their questions, and then pay the non-refundable security deposit in a timely manner. When the non-refundable security deposit is paid and the lease agreement is signed, the apartment will be taken off the market, and Indio will no longer accept applications for that apartment. If the applicant fails to pay the non-refundable security deposit and sign the lease, the apartment will remain on the market and may be leased to another party.
    • Deposits will not be returned for cancellations–they will be retained as liquidated damages.
    • Before paying a deposit, please ask lots of questions!
      • We strive to offer as much quality and pertinent information as possible whether it’s online, in-person, or over the phone. With that, however, we cannot answer questions that are not asked.
      • EXAMPLE: Leasing Agent A and Prospect B tour Apartment Z. They spend (45) minutes at the property and exchange lots of information. Prospect B ultimately decides to submit an application for the apartment. The application is approved and the security deposit is paid. The next day, Prospect B is reviewing the lease agreement and notices two (2) items of high concern. The lease states that reptiles are not permitted as pets, and that satellite dishes are not allowed to be installed on the roof of the building. She becomes terribly upset and wants to blame Leasing Agent A for withholding information. Unfortunately for both parties, Agent A never thought to ask Prospect B if she had a pet anaconda. And, while Agent A did state that Spectrum and ATT are providers of cable and internet services, she never thought to ask Prospect B if she was in a contractual agreement with a satellite dish provider–in this case, ATT. As a result, miscommunication occurs, and both parties are disappointed that the lease was not agreed upon.
      • Be advised that, depending on the property, some internet/cable/satellite service providers may not be available.

Renter's Insurance Policy

  • Landlord nor owner/manager maintain insurance to cover the personal property of Tenant(s) or personal injury to Tenant(s), their guests, or occupants. Tenant is required to obtain (and provide proof of) rental insurance prior to move in, and maintain in throughout tenancy on the property. Indio Management requires minimal coverage of $100,000 liability and the legal identity of the property must be named as an interested party/certificate holder to the policy.
  • Indio is proud to partner with ERenter as our preferred Renter’s Insurance provider. Click here to set up a policy: ERenter Plan.

Indio is proud to partner with TXU as our preferred energy provider.

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