Indio Management is a full-service property management company. We take pride in our ability to effectively handle all aspects of the property management process. Our departments effectively communicate with each other – making sure nothing is left unattended or slips through the cracks. We strive to handle everything in the most professional manner, providing our residents and owners with excellence in execution.
Due Diligence Services
Indio Management utilizes its experience and expertise in the real estate management industry to offer clients due diligence-related consulting services. We believe it is critical to engage the best due diligence team from the beginning. We offer a very thorough process and can identify concerns quickly. Our team thinks like owners and takes pride in everything we do. Our services include income and expense review, physical inspection of each unit and capital projects, market studies and sales comparable, management plans, and budget completion.
The key to optimizing property operations begins with revenue management. This strategy encompasses several aspects to include rent adjustments, premium pricing, concession management, lease expiration management, and maximizing other income.
We believe having a retention program is vital to our success. Maintaining a "lifestyle" for our residents is very important. There are many options when it comes to choosing a home, and we want residents to continue to choose Indio Management. Our program is simple - we provide exceptional service, effective communication, and rapid responsiveness. We listen to the needs of our residents and ensure we act quickly to meet them. In addition, we use a lease expiration matrix to minimize exposure in sensitive leasing months.
Indio delivers timely and comprehensive management reports to clients each month. Along with fully transparent financials, we present marketing performance metrics, report pertinent service and maintenance issues, and examine issues that affect property performance and value.
Indio's technology backbone is a software platform called Rent Manager. This platform is leveraged by Indio to handle core operations. For tenants, it means we can process applications, leases, and rent payments online, and facilitate and document maintenance requests and correspondence (by phone, email, and text) conveniently. For owners, the highly versatile application provides complete accounting and powerful reporting capabilities, while allowing daily processes to be streamlined.
Indio Management has a dedicated risk management team that specializes in risk transfer, risk analysis, and claims handling. The team has put together a comprehensive insurance program exclusive to Indio and the properties we manage.
Indio Management has transformed some of the oldest and most dilapidated properties into the nicest and best performing properties in their respective submarkets. Our team and network of professionals know how to deal with all aspects of property transformation, including architecture, design, marketing, branding, permitting, historical designations, physical deficiencies, and staffing challenges. No matter what the obstacle is, our team has experienced and can overcome it.
“Seth and his team have broken the traditional property management model. They’re the company to call when others say it can’t get done.”